Encore Academy of Music & Performing Arts

BINDING NATURE OF THE STUDIO POLICY

The rules and regulations contained in the Studio Policy govern the teacher/student relationship and are incorporated as additional terms and conditions in the contract between the studio and the student/parent. No exceptions to the Studio Policy are permitted. Failure by either the student or parent to strictly comply with the rules and regulations set forth in the Studio Policy may result in the termination of the contract by the studio. No refunds of advance payments or fees will be provided in the case of termination due to the breach of the Studio Policy by the student or parent.


LIABILITY RELEASE 

The student and/or student’s parent/guardian agree not to hold D&M Music Studio employees and/or contract workers liable for any injury or accident and discharge D&M Music Studio employees and/or contract workers from any actions, causes of actions, claims, damages of every nature of kind arising from enrollment in, music lessons (in-person, online or at home) or the acts, omissions or negligence of D&M Music Studio.


COMMUNICATION 

Any conflicts/concerns need to be discussed in person. Text and email are only for the discussion of scheduling and lesson information. 


MAKE-UP LESSON POLICY


Due to the volume of students taught by the studio, no refunds or credits are offered for missed lessons. Missed lessons can be completed through our Master Class series through-out the year. The studio hosts five free two-hour group master classes that are open to all students. Attendance of at least two master classes annually is mandatory for all enrolled students. 

In such cases, such as illness, or inclement weather, students may request a virtual lesson. The virtual lesson will occur on the student’s scheduled day & time to ensure continuity in learning.


TEACHER ABSENCE

The studio reserves the right to provide a substitute teacher in order to ensure continuity in lesson delivery. Whenever possible, the studio will provide advance notice of the teacher's absence to the parent and will provide a substitute teacher or, if convenient for both parties, reschedule lessons. Additional options may be discussed on a case by case basis. 


STUDIO ETIQUETTE/RESPONSIBILITIES 

  1. Treat the studio like your home. Instruments and surroundings are to be treated with respect and left clean and tidy.
  2. Remember to pack all of your books and any other required materials for your lesson.
  3. Take all of your personal belongings with you at the end of the lesson. The studio is not responsible for any lost items.
  4. Go over the materials and exercises assigned for homework before your next lesson. 
  5. Come prepared to focus for your entire lesson. Eat a small snack beforehand and bring a water bottle so that you do not get hungry/thirsty. 
  6. Parents, please drop off and pick up students on time. Please arrive at least 5 minutes before the lesson start and end time. The studio can not be responsible for watching over the student after the lesson ends.
  7. If a student is experiencing a runny nose or any other cold-like symptoms please remind your child to wear a mask and wash their hands before entering the studio. In extreme cases and with notice please request a virtual lesson. 
  8. In order to keep the studio clean and floors dry please have your child pack slippers or a change of shoes on rainy/snowy days.


DISCONTINUATION OF LESSONS

If a student decides for whatever reason to stop taking lessons, the studio requires 30 days advance notice of the termination. No refunds or credits will be provided for any pre-paid lessons. All unpaid fees must be paid prior to termination. 

The studio reserves the right to terminate the contract with the student/parent if the student has excessive absences or if the teacher determines that the student is not cooperating or progressing in his or her music studies. Prior to any decision to terminate, the teacher will meet with the parents to discuss the situation. Refunds for pre-paid lessons will be provided at the discretion of the studio.


HARASSMENT

D&M Music Studio is committed to providing a work environment in which all workers are treated with respect and dignity. Workplace harassment will not be tolerated from any person in the workplace including the partners of D&M Music Studio, employees, contractors, students or students’ families. 

 Management will investigate and deal with all complaints or incidents of workplace harassment in a fair, respectful and timely manner. Information provided about an incident or about a complaint will not be disclosed except as necessary to protect workers, to investigate the complaint or incident, to take corrective action or as otherwise required by law.